Q: What are your trading hours?
A: We are a mobile party hire service and not a store with normal working hours , you can call us 7 days a week on 0433 501 613 and make your booking or an appointment to view a lighting display.
Q: Do you deliver the goods or do I need to pick them up?
A: We deliver all goods for a delivery fee from $30 dependent on to and from loactions. If you prefer to pick up and drop back the lights yourself pick up is betwen 10am - 11am and drop back is made by arrangement between the client and Lights To Party.
* Please note - (penalty rates are charged in relation to delivery, set up and pick up if it is outside of normal working hours - ie. 9am-5pm), and if the job requires more than one person to complete the job.
Also costs that can effect the price are things like paid parking if no loading bay or off street parking, tolls etc.
For locations outside of a 2 hrs driving range there may be charges for accomodation, air flights and transport cost and freight insurance if needed. However this would need to be negotiated directly with Lights to party.
Q: What happens if I deliver the lights back after the time that was agreed on and I have not had any communication with Lights to Party about this?
A: Lights to party will charge an additional days hire on all equipment. For more information please read our terms and conditions.
Q: Can I pick up the lights the day before the event or is it only on the day?
A: Generally no, It usually has to be on the day! the reason for this is it is most likely out on hire, however there is no harm in asking- you never know your luck!
Q: Can I visit your store location to see the lights in person?
A: Yes, however we are not a store - we are a mobile service and we operate the business from a residential address. If you would like to view the lights we are more than happy to accommodate this, you just need to ring Neil on 0433 501 613 to arrange a suitable time.
Q: Can I get a discount?
A: We do not discount on the first hire, but if you have previously hired, are a regular hirer, hire equipment for a period of time exceeding 24 hours in one hire or work in the industry we can discuss trade hire rates.
Q: Do you do Charity events for free?
A: This is based on a case by case basis, please contact us directly to chat about your organisation. We have done charity events in the past such as breast cancer and fundraising for street kids etc
Q: What do I need to be able the hire from lights to party
A: You will need photo ID, and to ensure payment has been received by either *paypal, electronic funds transfer prior to the day of the hire or cash payment only on the day.
Q: What payment methods do you take?
A: (i)*Paypal (must be paid prior to the day of the hire and a receipt must be emailed to Lights To Party) - Please note: a 5% surcharge applies (ii)*Electronic Funds Transfer prior to the day of the hire and a receipt must be emailed to Lights To Party (iii)* Cash on the day of hire
Q: What happens if I have not prepaid for goods and dont have payment when I get the goods?
A: Sorry, no payment, no hire!
Q: Do I need to leave a deposit?
A: No, no deposit is required however, the hirer is of course responsible for any equipment under their care for the period of the hire as per our terms and conditions.
Q: What happens if I break a hired product?
Q: What are Lights to party electronic banking banking details?
A: Account Name: Lights to party
BSB 112 879
AC 465 857 784
Q: Do I need a smoke machine for the lights to work?
A: In order to see the beams of the lasers and effect lighting, a smoke machine is required. There are some lights however that can be hired which do not require smoke but still look better when smoke is added. ( On the hire page you can see which lights do and do not require a smoke machine)
Q: Will a smoke machine set off fire alarms?
A: There is a possibility that where there are alarms a smoke machine will set them off. See below for further information.
If it is a battery operated alarm you can simply remove the batteries and you will not have a problem.
If it is a hard wired alarm that goes back to base we recommend isolating the alarm on the fire panel - to be done by a professional, and contacting the fire alarm monitoring company requesting that the alarm be turned off during the event.
Having said that, Lights to Party takes no responsibility for any fines or fees incurred as a result of any alarms being set off by smoke machines.
Q: Why use a phazer instead of a smoke machine? What is the difference?
A: A phazer is generally used because they are less likely to trigger smoke alarms, however Lights to Party will not guarantee this although in the past we have found these machines have not triggered alarms when set up by our team of professionals.
The difference between a phazer and a smoke machine is a smoke machine emits large clouds of smoke everytime you press the button and is manually operated, so everytime you wish to see the smoke you need to press the button.
A phazer allows you to completely control the machine as we can set it up to be automated. This enables you to only allow a fine continuous stream of a light smokey mist, or to set it at full capacity like a smoke machine. An added function of a phazer is you can set it to a timer so it will periodically disperse a set amount of smoke.
Q: What is in the smoke fluid?
A: All smoke fluid Lights To Party uses is a non toxic water based fluid, please click here to view msds.
The difference between a phazer and a smoke machine is a smoke machine emits large clouds of smoke everytime you press the button and is manually operated, so everytime you wish to see the smoke you need to press the button.
A phazer allows you to completely control the machine as we can set it up to be automated. This enables you to only allow a fine continuous stream of a light smokey mist, or to set it at full capacity like a smoke machine. An added function of a phazer is you can set it to a timer so it will periodically disperse a set amount of smoke.
Q: Do I have to use a lighting stand?
A: We do ask that you use a lighting stand when hiring lights. The reason for this is that it is a safe way of securing the equipment whilst it is in your care, as you are responsibile for the safety of the equipment.
A small investment for peace of mind. The lighting stand also gives you height and the ability to angle your lights in any direction you wish, maximising the effect. Having said this you can opt not to have a stand if you feel the equipment does not require it and will be safe in your care. |
